Q) How do I know my parcel will be safe? Q) Will my parcel be insured? Q) Can anyone else collect my parcel for me? Q) What form of ID is required? Q) I am suddenly called abroad for two months. What will happen to my parcel? Q) I’ve changed my mind and want to change the edepot I’m having the parcel sent to. Q) I’ve changed my mind and don’t want the parcel. Q) I don’t like the goods and want to send them back. Q) My parcel should have arrived by now but I have not received notification that it is ready to collect, what should I do? Q) How many days do I have to collect my parcel? Q) My email address / phone number have changed, what do I do? Q) How can I contact my edepot directly?
Q) How do I know my parcel will be safe? A) Before anyone can become an edepot licensee, the premises are thoroughly inspected to ensure they are as secure as can be reasonably expected.
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Q) Will my parcel be insured? A) Providing you entered a value in the value band field when registering your parcel it will be covered up to a value of £1,500 for any loss or damage caused to the parcel while it is at the depot. We are unable to provide this insurance for items of jewellery, watches, precious stones and these are accepted by the depot at the customer’s own risk. Full details are available in our terms and conditions. Please contact us for any further information.
Q) Can anyone else collect my parcel for me? A) You will be issued with a unique security number. Anyone collecting a parcel must produce this number and a form of ID which should include the recipients name and address e.g. Passport, driving licence or recent utility bill.
Q) What form of ID is required? A) A passport, current driving licence or recent utility bill showing you name and address.
Q) I am suddenly called abroad for two months. What will happen to my parcel? A) If you contact edepots we will try and arrange for the parcel to be held for you until your expected return. You will be required to pay the appropriate fee, details of which were sent to you when we confirmed your order.
Q) I’ve changed my mind and want to change the edepot I’m having the parcel sent to. A) Unless you can contact your retailer to change the destination, there is nothing edepots can do once it is transit.
Q) I’ve changed my mind and don’t want the parcel. A) The depot is still providing a service for which it will charge.
Q) I don’t like the goods and want to send them back. A) The depot is still providing a service for which it will charge.
Q) My parcel should have arrived by now but I have not received notification that it is ready to collect, what should I do? A) Please contact you retailer, if they confirm the parcel has been delivered to the correct address then please contact edepots whose details are on our contact page. Please do not contact your depot.
Q) How many days do I have to collect my parcel? A) It is in your interest to collect it as soon as possible after receiving notification that it has arrived. We will attempt to contact you if it remains uncollected after 30 days. Details of what happens to uncollected parcels after this period are in our Terms and Conditions.
Q) My email address / phone number have changed, what do I do? A) Log on to our web site and select ‘update account’ under ‘ more options’ and amend your details.
Q) How can I contact my edepot directly? A) Your edepot only acts as the receiving address for your parcel and does not have information on the status of your parcel. Please contact your retailer for queries on non-delivery or use the contact page for your other questions and we will look into it for you.
